Cancellation and Refund Policy

Cancellation and Refund Policy

 

GENERAL:

  1. If you place an order electronically through the application you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
  3. Shipping costs, which are the cost of shipping the product, will be paid by the buyer.
  4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that the legal period does not exceed 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.
  6. If the sale of the purchased product becomes impossible, the seller must notify the Buyer in writing within 3 days of learning of this situation. The total price must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the BUYER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

  1. If force majeure events beyond the Seller’s foreseeable future occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or delivery to be postponed until the obstacle is resolved. If the Buyer cancels the order, the payment will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the money to the Buyer’s account within 2-3 weeks.

 

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

  1. The Buyer must inspect the goods/services covered by the contract before accepting them; they will not accept damaged or defective goods/services (such as those with crushed, broken, torn packaging, etc.) from the courier company. The goods/services received will be deemed undamaged and intact. The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

  1. BUYER may exercise his right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that he notifies the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person/organization at the address he has indicated.
  2. SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY: TRIPY MOBILITY TECHNOLOGY ANONİM ŞİRKETİ (“Company”)

ADDRESS: Bahçelievler Mah. 323/1 Cad. C Block Gazi University Technopolis Building No: 10/50C Interior Door No: 101 Gölbaşı / Ankara / Türkiye

EMAIL: [email protected]

TEL: +90 (850) 208 38 98

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the buyer is purchasing a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer’s consent before the expiration of the right of withdrawal period.
  2. Expenses arising from the exercise of the right of withdrawal shall be borne by the BUYER.
  3. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the “Products for which the Right of Withdrawal Cannot Be Used” provisions set out in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the corporate. Returns of orders whose invoices are issued in the name of corporates will not be completed unless a RETURN INVOICE is issued.)
  2. Return form: The products to be returned must be delivered complete and undamaged, including the box, packaging and standard accessories, if any.

 

 

RETURN CONDITIONS:

  1. If the value of the goods decreases or return becomes impossible due to a reason caused by the BUYER’s fault, the BUYER is obliged to compensate the SELLER for damages to the extent of his fault.
  2. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

EVENT OF DEFAULT AND ITS LEGAL CONSEQUENCES

  1. BUYER acknowledges, declares, and undertakes that, if payment is made by credit card and the BUYER goes into default, the BUYER will pay interest and be liable to the bank in accordance with the credit card agreement between the bank and the cardholder. In such a case, the relevant bank may take legal action and claim any resulting expenses and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay the SELLER any losses and damages incurred due to the delayed payment of the debt.

PAYMENT AND DELIVERY

  1. You can make the payment to any of our bank accounts (TL) by Bank Transfer or EFT (Electronic Fund Transfer).
  2. You can use your credit cards through our app, making single online payments or taking advantage of online installment options for all credit cards. For online payments, your credit card will be charged at the end of your order.

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