For security reasons, we cannot delete an account on your behalf. In order to request to delete your account, you must first log in to your account. If you want to permanently delete your account through our application, you can follow the steps below:
- Tap the profile icon at the bottom of the screen to access your profile page.
- Then click on settings to go to the settings page.
- Tap the ‘Delete My Account’ button at the bottom of the page.
- An information text will appear on the screen, which you should read carefully before deleting your account. Please read this text carefully.
- Complete the process by tapping the ‘Delete My Account’ button below the information text. When the transaction is successfully completed, your request for deletion of your account will have been received. Within 30 days after the request to delete your account, your account and all your data will be permanently deleted, and you will not be able to retrieve this information.
Tripy charging stations can be found in parking areas, shopping centres, hotels and similar places, usually located in the city and on the sides of motorways.
There are no prerequisites for you to become a member and membership is completely free. You can become a member with your mobile phone number via Tripy Charge Mobile application.
The tariffs and usage fees of tripy charging stations are charged on the basis of kilowatt hours (kWh) consumed in accordance with EMRA legislation. While charging policies are generally determined according to the amount of energy charged or charging time, they are adjusted within the framework of the ceiling prices set by EMRA. Please visit our website for our tariffs and more detailed information.
DC Fast Charging stations provide high current (50kW) in a short time, allowing vehicles to charge quickly. This is done with safety at the forefront, as the high current requires a thicker and more durable cable than standard charging cables in homes or public spaces. This special cable, located in the charging station itself, provides convenience for users, as all they need to do is connect the cable to their vehicle and wait for the charging process to begin. This system guarantees both ease of use and the safety of the area and all users.
It is possible to stop the charging process instantly thanks to the Emergency button located at the charging stations. However, we remind you that if you encounter situations such as interference with your charging process, you will use your right to take legal action against the persons who commit such acts.
A question such as someone else removing the cable and charging their own vehicle while my electric vehicle is charging. You can view the station where you want to charge your electric vehicle through your Tripy mobile application and create a route to this station. You can start the charging process by reading the square code on the chargers at the station via the Tripy mobile application or by entering the station code. You can stop it with the ‘End Charging’ button on the mobile application.
You can access all stations via the map on the main page of the Tripy application. With the help of the filtering option, you can list AC, DC stations and according to their availability.
If the QR code cannot be scanned by your mobile device, you can start the charging process by entering the station code on the labels on the stations or by selecting the station by clicking the button at the bottom right.
You can access your past charging transactions and details in the ‘My Charging Transactions’ section of the Tripy mobile application.
How long it takes to fully charge your electric vehicle depends on several factors: the battery capacity of your vehicle, the type of charger and the current charge level. Generally, DC fast charging stations can charge your vehicle’s battery from 20 per cent to 80 per cent in less than an hour. However, charging the last 20% required to fully charge the battery can take as long as charging the first 80%. If you are using a standard AC charger in your home, a full charge may require between 10-12 hours. Therefore, the full charging time may vary depending on the type of charger used and the charging capacity of the vehicle. It may be more practical to charge the battery according to your needs instead of fully charging it every time, especially for daily use, not for long journeys.
Such situations do not pose a danger to electric vehicles and charging stations. Modern electric vehicles and charging equipment are designed to protect against exposure to water and have multiple layers of safety. In the process of plugging the charging cable into the socket and connecting the energy flow, intelligent communication systems are activated between the vehicle and the charger. These systems verify that the connection is secure and everything is working properly before there is any safety risk. Therefore, situations such as the charging cable getting wet, the vehicle being in a puddle or charging in the rain do not pose a danger to either the vehicle or the users, as long as the necessary safety precautions are taken.
The charger switches itself off automatically at the end of the charging process. However, public chargers may charge extra for this waiting time. You can get information about this from the charger provider.
You do not always need to charge your electric vehicle battery to 100% capacity and in some cases, this is not recommended. Electric vehicle batteries are generally based on lithium-ion technology and the best charge level for these batteries is recommended to be kept between 20 per cent and 80 per cent for use and life. This can prolong battery life and minimise the negative effects that overcharging or discharging can have on the battery. Charging to 100% may be necessary, especially if you will be travelling long distances or using your vehicle immediately.
You can create an invoice on behalf of your institution by entering corporate invoice information in the Tripy mobile application. If the institution is an e-invoice payer, Tripy sends the invoice in electronic format.
Tripy’s AC type car charging stations require you to use your own charging cable for charging your vehicle. For safety reasons, we do not provide charging cables for AC charging stations. However, in our DC type charging stations, you can easily charge your electric vehicle via cables pre-installed in the station.
The difference between Alternating Current (AC) and Direct Current (DC) is that AC constantly changes the direction of electricity and comes from normal household sockets, whereas DC electricity always flows in the same direction. Charging electric vehicles with AC takes longer because a special device inside the vehicle must convert the AC into DC, which the battery can use. This is often used for overnight charging at home. Charging with DC, on the other hand, quickly supplies power directly to the vehicle battery, so it charges much faster. Thanks to their high power, DC charging stations can charge the vehicle to a large extent in a very short time, which is especially useful on long journeys.
Payment for charging services is usually made via credit card or other digital payment methods. For detailed information about the payment methods of the services Tripy offers to its users, you can visit Tripy’s official website or mobile application.
The time remaining on the station display usually indicates the estimated time to complete charging. However, this time cannot be converted into an exact percentage, because the charging speed depends on many factors, e.g. battery capacity, charger power, vehicle specifications, etc.
Yes, you can monitor the charging status of your vehicle in real time via the mobile application. The application informs you about the information it receives from the charging station at certain intervals. This allows you to monitor important data such as elapsed time, charge level, cost and energy consumed. However, in some cases, the background operation of mobile apps may be interrupted or data updates may stop. In such a case, you can access the latest information by reconnecting the app or checking your internet connection. If there is a delay in data due to a technical problem or system update, you can contact Tripy’s customer service for support.
No. Virtual card identification is a secure method generally used for recharge services. If you have any problems with the use of a virtual card, you can contact Tripy’s customer service.
Tripy charging stations support all electric vehicles of different makes and models. EV owners can charge their vehicles without any compatibility issues.
Tripy charging stations generally support Type 2 and CCS (Combined Charging System) charging plugs.
At Tripy charging stations you can usually pay by credit card or mobile payment apps.
The speed of Tripy charging stations generally varies depending on the battery capacity of your vehicle, the power of the charging station and the characteristics of the charging cable used.
Yes, Tripy charging stations have technical support services. You can contact us via e-mail or phone via the mobile application.
Tripy charging stations are serviced at regular intervals. These maintenance are carried out to ensure the efficiency and safety of the stations.
The use of Tripy charging stations offers a more environmentally friendly alternative to fossil fuelled vehicles. Electric vehicles help to reduce air pollution and prevent greenhouse gas emissions by providing zero emission or low emission driving. This makes a significant contribution to a cleaner environment.
There is usually no possibility to make a reservation at Tripy charging stations. However, the stations are usually open for use and can be used instantly.
Security measures at Tripy charging stations are designed for the safety of users and the protection of their vehicles. These measures may include lighting, security cameras, emergency communication facilities and charging cable locking systems.
No, Tripy charging stations are quite simple to use and do not require any special training. Users can usually perform the charging process easily.
Some of the Tripy charging stations can be solar powered, but these stations are generally less common. Most Tripy charging stations are powered by the electricity grid.
The waiting time at Tripy charging stations can vary, usually depending on the intensity of use of the station and the region where the charging stations are located. However, waiting times are usually minimal.
The opening and closing times of Tripy charging stations may vary for each station. Generally, the stations are open 24/7.
At Tripy charging stations, users can usually monitor the charge levels of their vehicles on the station’s display or via the mobile app.
At Tripy charging stations, you can park your vehicle only during charging. After charging is complete, you are expected to collect your vehicle from the station. This rule is applied so that the charging stations can serve the largest possible number of users, thus allowing the charging needs of other drivers to be met.
Tripy charging stations usually have valid environmental certificates. These certificates verify the energy efficiency, environmental impact and sustainability performance of the stations.
The energy source of tripy charging stations is usually the electricity grid. However, some stations can also be powered by solar energy or other renewable energy sources.
The safety of vehicles during the charging process at Tripy charging stations has been taken into account in the design of the station and safety measures. Measures such as charging cable locking systems and security cameras ensure this safety.
Tripy charging stations are usually served in different languages. These languages usually include the local language and English.
Tripy charging stations generally do not specify any minimum charging amount. Users can charge as much as they want according to their needs.
Tripy charging stations usually have special parking spaces reserved for users.
You can contact us via our contact information or by sending a message to get the necessary information about the installation of a special unit for you.
As a business partner of Tripy, you can earn an income by operating the charging station you have established. For detailed information, you can contact us via our website.